Frequently asked questions
How long until my order ships?
Every piece is printed to order to eliminate waste. Production usually takes 2–5 business days, after which you'll receive a tracking code as soon as your gear dispatches.
Do you ship internationally?
Currently, we only ship within the USA . However, we are actively working to expand international shipping in the near future—stay tuned!
Can I change or cancel my order?
Orders enter our automated printing queue quickly. If you need to make changes, email us at killerpixelthreads@gmail.com within 2 hours of placing your order and we'll do our best to catch it!
What materials do you use?
We print on premium, ultra-soft combed and ring-spun cotton blends (100% cotton for solids, soft cotton-poly blends for heather colors) designed for maximum comfort and longevity.
How should I wash my gear to keep the graphic looking fresh?
Turn the garment inside out, wash on cold with like colors, and tumble dry low or air dry. Avoid ironing directly over pixel graphics!
What is your return policy?
Because each item is made specifically for you, we do not accept
traditional returns for things like wrong size or change of heart.
That said, we are not robots.
If something shows up damaged, misprinted, or just plain wrong, reach out and we will do our best to make it right.
Here’s how it works:
- Issue with print or quality? We will review and help fix it
- Contact us within 30 days of delivery
- Send us a quick email at killercutetees@gmail.com
- Real human responses. No ticket maze. No corporate nonsense
We are a small shop, not a faceless megacorp. If something is off, talk to us and we will handle it like reasonable adults.
Policy may evolve, but fairness is always part of the build.
What if I ordered the wrong size?
Double-check our sizing guides before checking out! If you run into an issue, reach out to customer support and we'll help get you taken care of.
How do I contact customer support?
Need help with an order, or just want to debate mechanical switch types? Email us directly at killerpixelthreads@gmail.com. We’re a small team and reply fast—no side quests required.
Double-check our sizing guides before checking out! If you run into an issue, reach out to customer support and we'll help get you taken care of.